How do I stop a payment on Google Play

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You see g.co/playcontinue on your bank statement. This means you have an active charge coming from Google Play. It usually indicates a recurring subscription renewal. You need to find the source of this subscription and cancel it to stop future payments.

Here is how you handle this.

Check Your Google Play Subscriptions

The most likely reason for this charge is a subscription you forgot about. You can check this directly on your Android device.

1. Open the Google Play Store app.
2. Tap your Profile Icon in the top right corner.
3. Tap Payments & subscriptions.
4. Select Subscriptions.

You will see a list of active subscriptions here. Look for the one that matches the amount on your bank statement.

1. Tap the subscription you want to cancel.
2. Tap Cancel subscription at the bottom.
3. Follow the instructions on the screen to confirm.

You keep access to the subscription until the billing period ends. Google will not charge you again for this specific service.

Use a Web Browser

You can do this from a computer or an iPhone if you do not have your Android device handy.

1. Go to g.co/playcontinue in your browser.
2. Make sure you are signed in to the correct Google account.
3. Click your Profile Icon.
4. Select Payments & subscriptions.
5. Click the Subscriptions tab.

You manage the cancellation here the same way you do in the app. Find the item and select Manage then Cancel subscription.

Check Your Order History

Sometimes the charge is not a subscription. It fits a one time purchase pattern. You need to check your history to identify what you bought.

1. Go to Payments & subscriptions in the Google Play Store or on the web.
2. Select Budget & history.

You will see every purchase made on this account. Match the date and price from your bank statement to the list. This confirms what the charge was for.

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What If You Do Not See the Charge?

You checked your account and the subscription list is empty. This happens often. You likely have a different Google account logged in somewhere else.

Check accounts belonging to family members. If a child or partner uses your card on their device the charge appears as g.co/playcontinue on your statement. You must repeat the steps above on their accounts.

If you ruled out family members you have a few other options.

Use the Google Payment Center

1. Go to pay.google.com.
2. Sign in with your Google account.
3. Look at the Activity tab.

This shows transactions across all Google services including YouTube, Google Drive, and Google Play.

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Report Unauthorized Charges

You verified your account and your family’s accounts. You still cannot find the source of the payment. Someone else used your card information without your permission. You need to report this immediately.

Go to the Google Play Help website and search for Report unauthorized charges. Use the form provided by Google.

You need these details:

• The date of the transaction.
• The exact amount.
• The description on your statement (g.co/playcontinue).

Submit the form. Google reviews these claims and typically responds within a few days.

Contact Your Bank

You must protect your money if you cannot stop the charges through Google. Call your bank or credit card issuer. Tell them you have an unauthorized charge from g.co/playcontinue.

Ask them to block future transactions from this merchant. They issue you a new card number to prevent the thief from charging you again. This is the final step when you cannot locate the account responsible for the billing.

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Request a Refund

You canceled the subscription but you want your money back for the current month.

1. Go to the Google Play website.
2. Go to Account then Order History.
3. Find the order you want to refund.
4. Select Request a refund or Report a problem.
5. Choose the option that describes your situation.

Google usually grants refunds if you ask within 48 hours of the purchase.

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